Contact Us

Do you have any questions? How can we help? It's easy to get in touch - whether about an online order, a query about one of our products, or whatever is on your mind. We are here to help. You can contact us using any of the methods listed below. Alternatively, please contact us using the Contact Form below. Please allow 1-2 business days for our response. We recommend adding support@wellnessbeauteeg.com to your email contacts or allowed list to ensure that you always get our emails. Please note that all communications are used following our Privacy Policy.

Customer Support

Our customer service hours are 9 am – 5 pm GMT, 6 days a week. We can help answer any questions about our products,
shipping, returns or anything else on your mind!

Live Chat

Contact us via live chat 9am – 5pm GMT, 5 days a week. Live chat can help solve problems immediately. A ‘chat to an adviser’ button will appear below when an adviser is available.

Text Us

Text us on 447504296777. Messaging rates apply. Please explain the issue and provide details such as order number, name and email to enable us to assist you.

Frequently asked questions

Questions about Products

We select manufacturers of sustainable wellness and beauty products that care about building a better future by providing products that benefit the health and well-being of people, and/or the planet. Many of our customers have come to use Wellness Beauteeg as a litmus test for what makes wellness and sustainable products good quality. With that trust comes the responsibility to provide them with the best options on the market that meet their needs.

Shopping for sustainable wellness and beauty products offers significant benefits for both personal health and the environment, including reduced exposure to toxic chemicals, healthier skin and body, and lower carbon footprints. By choosing products with natural ingredients, eco-friendly packaging, and ethical sourcing, consumers support cruelty-free practices and contribute to a more circular economy.

In the long-term sustainable
products are cost-effective. While sometimes having a higher initial price,
sustainable products often last longer because they are more concentrated,
requiring less product per use compared to conventional counterparts.

Lead time refers to the total time required to complete a process from the initial request to final delivery. It begins when an order is placed or a task is initiated and ends when the output is received or fulfilled.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Questions About Orders

You can use the following payment methods when making a purchase: Amex, Apple Pay, Diners Club, Discover, Google Pay, PayPal, Shop Pay, and Visa.

Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS).

When pacing an order, you will be directed to an order confirmation page. We recommend saving this page for future reference. You will also receive an order confirmation email to the email you supplied at the time of checkout.

Upon request, we will cancel your order. Unfortunately, if the order has been processed and is in transit, the order cannot be cancelled. Please use our Contact Page Form to contact us to discuss your options. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (GMT).

Once an order has been placed, an order can only be changed if it has not been processed. To change an order, please use our Contact Form or call us on +447504296777. We're available via phone Monday through Friday, 9 a.m. to 5 p.m. (GMT).

Shipping and Delivery

Wellness Beauteeg partners with multiple shipping and freight providers, ensuring you receive consistent and reliable service. For more information on shipping and shipping times, please visit our Shipping page.

Wellness Beauteeg currently ships across the United Kingdom and Western Europe.

If your order is LTL ( Less-Than-Truckload) or freight requiring a contact phone number, you will be contacted within 1 to 3 working days to schedule your delivery.

If you receive an order that has been damaged during shipment, please contact us through our Contact Page or call us on +447504296777. We're open from 9 a.m. to 5 p.m (GMT ) Monday to Saturday.

Carbon-neutral shipping aims to reduce the carbon footprint associated with shipping products. We are committed to it once it is implementable

Returns and Exchanges

We want you to be as thrilled with your purchase as we are. At Wellness Beauteeg, we've spent time researching, vetting, and making these products available to you because it is important to us that you're happy with your purchase. Please visit our Returns Policy Page for all the details.

We will quickly ship your order as soon as possible. Once your order is sent, you will receive an email with further information. Delivery times vary depending on your location.

Frequently asked questions

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Questions About Account

You have the option to shop as a guest or with an account. We take privacy seriously and will never sell your data.

A Wellness Beauteeg account allows you to track existing and past orders from your profile page, with easy access to order confirmation receipts.

Creating an account could not be easier. Visit our registration page to sign up for a free account.

If you forget or misplace your password, you can reset your password by selecting "Forgot Your Password" on the Login Page and following the process to reset your password.

Technical Issues

Customer experience is our priority, and we want to ensure we get it right. To provide feedback about your store experience, please use our Contact Form on the Contact Page or call +447504296777. We're available via phone Monday through Friday, 9 a.m. to 5 p.m. (GMT).

We understand any hesitation you have in providing your personal information. Any information you provide will not be shared or sold to anyone at any time. For more information on our privacy policy, please visit our Privacy Policy page.

You can remove yourself from the list any time by clicking the "unsubscribe" link at the bottom of any of Wellness Beauteeg's e-mails. You can also call Customer Support on +447504296777 Monday through Friday, 9 a.m. to 5 p.m. (GMT) to request removal.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.